The purpose of this policy is to inform you of the necessary steps needed to properly return items to The Miami Corporation for consideration of credit. At The Miami Corporation, we are committed to providing the highest quality goods and customer service.

Any item being returned to Miami Corp for credit must have an RMA number assigned to it and this number must be displayed and fully visible on the package in order for us to accept it. Any item sent to us without a visible and valid RMA number will be refused.

In order to obtain an RMA number, please call our Customer Service Department. Have your account number and the invoice number ready. We will be happy to mail a UPS return label for your package under one of the following conditions:

• Item being returned is a "stocked" item (may incur a restocking fee)
• Item being returned has been purchased within the last 90 days
• A return due to a Miami Corporation error
• Item is defective (manufactures warranties apply)

If you wish to return the item to one of our sales rep, please communicate the RMA number to your sales rep when they take the package. This will expedite the credit process.

The Miami Corp reserves the right to charge any restocking fees and UPS freight charges at our discretion depending on date the item was sold and reason for return.

Any labor credit pursued must be requested at the time of RMA issuance. Miami Corp will issue labor credit IF and ONLY IF the manufacturer honors the credit. These credits are issued after the item is returned back to the manufacturer and credit has been issued to us. We will only issue labor credits in the amount that was issued by the manufacturer.